Privacy Policy

Last updated: April 2026

1. What MindFix Is

MindFix is an AI wellness platform where every client is overseen by a licensed therapist. The AI companion is not a therapist, medical provider, or emergency service — it provides supportive conversation, while your human therapist reviews sessions, guides the AI, and manages escalation. MindFix does not replace professional care — it helps therapists support more people at a lower cost.

2. Information We Collect

When you use MindFix, we collect:

  • Account information: Your Google account email and phone number (used for sign-in and verification).
  • Session data: Conversation transcripts, session summaries, and duration.
  • Biomarker data: Voice-based and camera-based wellbeing signals collected during sessions (when enabled). These include metrics such as emotional tone indicators and, where video biomarkers are active, physiological signals like heart rate estimates.
  • Technical data: Browser type, device type, and connection metadata required for video sessions.

3. How We Use Your Information

  • To provide AI wellness sessions and generate session summaries.
  • To produce biomarker readings and wellbeing trend data.
  • To share session summaries and biomarker data with your assigned therapist.
  • To generate automated risk alerts when session content suggests a participant may need immediate support.
  • To improve the service (using aggregated, de-identified data only).

4. Who Can See Your Data

  • You: You can access your own session history.
  • Your therapist: Your assigned therapist can view session summaries, biomarker data, and risk alerts. They cannot see raw conversation transcripts unless speech-to-text was enabled for the session.
  • Platform administrators: Administrators have access to account and session data for service management and support purposes.
  • Third-party AI providers: Conversation content is sent to third-party large language model providers (e.g. OpenAI) to generate responses. These providers process data under their own privacy policies.

5. Session Encryption and Security

MindFix is built on HIPAA-eligible infrastructure. Video and audio sessions use encrypted real-time transport. Session data at rest is encrypted using AES-256. Access to the therapist dashboard is protected by two-factor authentication and role-based permissions.

6. Data Retention

Session data is retained for as long as your account is active. You may request deletion of your account and associated data by contacting us at info@mindfix.me.

7. Cookies and Tracking

MindFix uses essential cookies for authentication and session management. We do not use advertising trackers or sell your data to third parties.

8. Your Rights

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Withdraw consent for data processing.

To exercise these rights, contact info@mindfix.me.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the service or by email.

10. Contact

For privacy-related questions, contact us at info@mindfix.me.

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